Privacy Policy: The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Acuity, owned by Squarespace) to manage appointments. Your personal information (including your name and contact details) will be collected by DFAT via Acuity to book your appointment and for related purposes. By proceeding with this booking, you are consenting to the collection of this information by Acuity on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited. Your personal information will be handled by Acuity in accordance with Acuity and Squarespace's Privacy Policy, and by DFAT in accordance with DFAT’s Privacy Policy.

HOW TO BOOK AN APPOINTMENT

1. COMPLETE YOUR APPLICATION FORM and FIND YOUR APPLICATION NUMBER

If you do not already have an application form, go to www.passports.gov.au to complete it now. Forms have a barcode in the top right hand corner that begin with 111 or 778. This is your application number. It is NOT the PIN that is sent to you via email. Appointments without a valid application number will be cancelled.

2. GO TO THE BOTTOM OF THIS PAGE TO SELECT YOUR APPOINTMENT TYPE & LOCATION

You need to know what type of form you are using (PC7 or PC8). PC7 forms have a 71G barcode at the top of the page and are one page long. PC8 forms have a 81F barcode at the top of the first page and are five pages long.

3. CHOOSE YOUR APPOINTMENT DATE AND TIME

If no appointments are displayed, we are fully booked. You may also wish to check online throughout the week in case of cancellations. We may change your appointment time by 15 minutes of your original appointment to minimize gaps in the schedule.

4. RECEIVE APPOINTMENT DETAILS AND LOCATION VIA EMAIL

This usually occurs within 5 minutes. If you do not receive an email, please check your spam/junk folders.

SCHEDULING FOR A GROUP?

Start by selecting one of the application types you require - eg. child application. You will then see the option to add additional applications to your booking. If you cannot find any available times for a group booking, separate your booking into individual applications - eg. book for one child, then book a separate appointment for the next child. This means that your appointments will not be consecutive.

APPOINTMENT AVAILABILITY

San Francisco - appointments are available up to 3 weeks in advance. New appointments are opened on Mondays at 9am (PST/PDT). If no appointments are displayed, we are fully booked. Please check again on Monday at 9am (PST/PDT). Please also check throughout the week in case of cancellations.

Washington - appointments are available up to two months in advance. Please check back for cancellations. If you need to travel urgently and cannot find an appointment before your travel date, please email your tickets and evidence of urgent travel to Washington.Passports@dfat.gov.au for assistance.